Ethnography Week #7

Life at the helpdesk has been very calm this week. We are nearing the end of our study and feel very confident in the amount of data we have collected and the conclusions we have come to.

We have been considering the application we will design for our group and believe we have something which could really be of great assistance to them. We hope that it will actually be used, as we plan to implement it for our final project.

For the most part we have observed the same things as previous weeks, occasionally a friend of an employee or someone from another department will stop by and socialize. But mostly, we see the culture as a place to pass time, socialize and occasionally perform tech duties. It is noteable that almost everyone working in the center has a personal interest in technology and the job is not difficult or challenging to them.